Privacy Policy

Last updated: October 22, 2026

What Information Do We Collect?

We collect your personal information when you subscribe to our newsletter, fill out a form, or submit project information. Additionally, we collect information about your computer, including your IP address, operating system, and browser type, to improve the browsing experience. This data is collected using our own website analytics, which record page load times and which steps of the page a visit reached, to help us understand how our site is used and improve it.

When you order or register on our site, we may ask you to provide your name, email address, mailing address, or phone number. However, you can visit our site anonymously. If Freedom Kitchen & Bath Pros is acquired by or merged with another company, we will notify you before transferring your information, which will become subject to a different privacy policy.

Communications Consent

When you submit your contact information on our website, you agree that FKB Pros LLC, doing business as Freedom Kitchen & Bath Pros ("FKB Pros"), may contact you by email and phone about your remodeling request. We send text messages only if you check a text message consent box on our form, as described in the SMS and Text Message Program section below. Consent is not a condition of purchase.

You may opt out at any time. Reply STOP to any text message to stop texts, or email support@fkbpros.com to stop emails or calls. We honor opt out requests as quickly as our systems allow, and in no event more than 10 days after your request. Calls may be recorded for quality and training.

You agree to do business with us electronically and to receive copies of these terms electronically. You may request a printed copy at any time by contacting support@fkbpros.com.

How Do We Use Your Information?

We may use your personal information for the following purposes:

• To process transactions: Your information will not be sold, exchanged, transferred, or given to any other company without your consent, other than for delivering the purchased product or service requested.
• To send periodic emails: We may use the email address you provide to send you information, respond to inquiries, and/or other requests or questions.

How Do We Protect Your Information?

We implement various security measures to maintain the safety of your personal information when you enter, submit, or access it.

Do We Disclose Any Information to Outside Parties?

We do not sell, rent, or trade your personal information, and we do not give it to anyone for their own marketing or promotional purposes.

We share the project details you submit (your name, contact information, property address, and project description) with only the one vetted local contractor you are matched with, and only so they can schedule and prepare your estimate. We also use service providers that host our website and run our customer management systems. They may use your information only to provide those services to us and must keep it confidential. We may release information when required by law.

Mobile phone numbers, text message opt in data, and consent are never shared with any third party, as described in the SMS and Text Message Program section below.

Links to Other Websites

Our website may link to other websites, such as our social media pages. Those sites have their own privacy policies, and we are not responsible for their content or practices.

Remarketing and Online Advertising

We use the Meta Pixel (Facebook) to show you relevant ads on Facebook, Instagram, and across the Meta advertising network based on your prior visits to our website. This may include showing ads to previous visitors who have not yet completed a form on our site. We do not collect or share personally identifiable information through this remarketing system.

Meta and similar advertising partners use cookies and comparable technologies to serve these ads based on your past visits to the Freedom Kitchen & Bath Pros website. You can control how these ads are served through your Facebook and Instagram ad settings, and you can manage cookies through your browser preferences.

Compliance with California Online Privacy Protection Act

We respect your privacy and have taken necessary measures to comply with the California Online Privacy Protection Act. We will not disclose your personal information to third parties without your consent.

Compliance with Children's Online Privacy Protection Act

We comply with the Children's Online Privacy Protection Act (COPPA) and do not knowingly collect any information from children under the age of 13. Our website, products, and services are intended for individuals who are at least 18 years of age or older.

Personal, Financial, and Property Information

As a service that connects homeowners with independent, vetted local remodeling contractors, we may require certain information from you to match you with the right pro for your project. This information may include your contact information and property details. We use it to connect you with one suitable local contractor, and we share it with that contractor only so they can contact you and prepare your estimate. Your mobile phone number is shared with that contractor only as part of your project details, never your text message opt in data or consent.

Online Privacy Policy

This online privacy policy pertains solely to the information collected through our website and not to any offline information collected.

Changes to Our Privacy Policy

In the event that we modify our privacy policy, we will post those changes on this page.

SMS and Text Message Program

FKB Pros LLC, doing business as Freedom Kitchen & Bath Pros ("FKB Pros"), operates an SMS messaging program to communicate with opted-in users. We send two categories of text messages:

• Non-marketing messages: appointment reminders, responses to recent inquiries, and customer support.
• Marketing messages: special offers, discounts, and service updates.

How users opt in: Users opt in to receive SMS messages by voluntarily providing their phone number and checking the applicable consent checkboxes on our website contact form. Separate consent is collected for non-marketing and marketing messages. Each consent checkbox clearly discloses the message sender, purpose, frequency, data rates, and opt-out instructions before the user submits the form.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance or contact us at support@fkbpros.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt in data and consent will not be shared with any third parties. All text messages in this program are sent by FKB Pros. Consent to receive text messages is not a condition of purchase.

Carriers are not liable for delayed or undelivered messages.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies, including the Meta Pixel (Facebook) and our own first party analytics, to understand how visitors use our site and to improve our advertising. These technologies collect information such as pages visited, time on site, and interactions with our forms. You can control cookie settings through your browser preferences. Third-party tracking services have their own privacy policies, which we recommend reviewing.

Contact Us

If you have any questions regarding our privacy policy, please refer to the contact information on our website.